Shipping Policy

Last Updated: August 26, 2026

Thank you for shopping with Muchi.

We aim to process and deliver your order as quickly and safely as possible. Please read the following shipping information before placing your order.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

Please note that orders may take additional time to process during holidays, sales, promotions, or periods of high order volume.

Shipping Times

Estimated delivery times may vary depending on your location, shipping method, product availability, and the shipping carrier.

Typical delivery time:

• Standard Shipping: 7–20 business days

• Some products or destinations may require additional delivery time.

Delivery estimates are not guaranteed and may be affected by customs clearance, weather, carrier delays, public holidays, or other circumstances outside our control.

Tracking Information

When tracking information is available, we will provide it by email.

Please allow 2–5 business days after receiving your tracking information for tracking updates to appear in the carrier's system.

International Shipping

Muchi may ship products to customers in different countries.

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country. These charges, if applicable, are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping costs may apply to resend the order.

Please contact us as soon as possible if you notice an error in your shipping address.

Lost, Delayed, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery delays may occur due to circumstances beyond our control.

If your package appears to be lost, significantly delayed, or delivered but not received, please contact us at muchistore0@gmail.com so we can review the situation and assist you.

For damaged packages, please contact us as soon as possible and provide photographs of the damaged product and packaging.

Multiple Products in One Order

If you purchase multiple products, your items may be shipped separately depending on product availability and our fulfillment partners.

You may therefore receive multiple packages for a single order.

Contact Us

If you have any questions about our Shipping Policy or your order, please contact us:

Email: muchistore0@gmail.com

Store Name: Muchi

We will do our best to assist you with your order as quickly as possible.